459 lines
15 KiB
HTML
459 lines
15 KiB
HTML
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<!DOCTYPE html>
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<html lang="zh-CN">
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<head>
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<meta charset="UTF-8">
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<meta name="viewport" content="width=device-width, initial-scale=1.0">
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<title>客户模拟端</title>
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<style>
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* {
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margin: 0;
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padding: 0;
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box-sizing: border-box;
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}
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body {
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font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;
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background: #f5f5f5;
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height: 100vh;
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display: flex;
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justify-content: center;
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align-items: center;
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}
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.phone-frame {
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width: 375px;
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height: 700px;
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background: #fff;
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border-radius: 30px;
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box-shadow: 0 10px 40px rgba(0,0,0,0.2);
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overflow: hidden;
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display: flex;
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flex-direction: column;
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border: 8px solid #333;
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}
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.phone-header {
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background: #ededed;
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padding: 15px;
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text-align: center;
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border-bottom: 1px solid #d9d9d9;
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position: relative;
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}
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.phone-header .status-bar {
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position: absolute;
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top: 5px;
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left: 15px;
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right: 15px;
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display: flex;
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justify-content: space-between;
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font-size: 11px;
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color: #333;
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}
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.phone-header .title {
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margin-top: 15px;
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font-size: 16px;
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font-weight: 500;
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}
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.phone-header .subtitle {
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font-size: 11px;
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color: #999;
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margin-top: 2px;
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}
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.chat-area {
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flex: 1;
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overflow-y: auto;
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padding: 15px;
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background: #f5f5f5;
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}
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.message {
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margin-bottom: 15px;
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display: flex;
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flex-direction: column;
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}
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.message.sent {
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align-items: flex-end;
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}
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.message.received {
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align-items: flex-start;
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}
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.message-bubble {
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max-width: 75%;
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padding: 10px 14px;
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border-radius: 8px;
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font-size: 14px;
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line-height: 1.4;
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position: relative;
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}
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.message.sent .message-bubble {
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background: #95ec69;
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border-radius: 8px 0 8px 8px;
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}
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.message.received .message-bubble {
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background: #fff;
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border-radius: 0 8px 8px 8px;
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box-shadow: 0 1px 2px rgba(0,0,0,0.1);
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}
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.message-time {
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font-size: 10px;
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color: #999;
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margin-top: 4px;
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}
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.sender-name {
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font-size: 11px;
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color: #999;
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margin-bottom: 3px;
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}
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.typing-indicator {
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display: none;
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align-items: center;
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padding: 10px 14px;
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background: #fff;
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border-radius: 0 8px 8px 8px;
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box-shadow: 0 1px 2px rgba(0,0,0,0.1);
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width: fit-content;
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}
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.typing-indicator.show {
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display: flex;
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}
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.typing-indicator span {
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width: 6px;
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height: 6px;
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background: #999;
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border-radius: 50%;
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margin: 0 2px;
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animation: typing 1.4s infinite;
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}
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.typing-indicator span:nth-child(2) {
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animation-delay: 0.2s;
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}
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.typing-indicator span:nth-child(3) {
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animation-delay: 0.4s;
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}
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@keyframes typing {
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0%, 60%, 100% { transform: translateY(0); }
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30% { transform: translateY(-4px); }
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}
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.input-area {
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background: #f7f7f7;
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padding: 10px;
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border-top: 1px solid #e0e0e0;
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}
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.input-row {
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display: flex;
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align-items: flex-end;
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gap: 8px;
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}
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.input-row textarea {
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flex: 1;
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padding: 10px;
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border: none;
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border-radius: 20px;
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background: #fff;
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resize: none;
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height: 40px;
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max-height: 100px;
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font-size: 14px;
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outline: none;
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}
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.input-row button {
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width: 40px;
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height: 40px;
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border-radius: 50%;
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border: none;
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background: #07c160;
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color: white;
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font-size: 18px;
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cursor: pointer;
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display: flex;
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align-items: center;
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justify-content: center;
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}
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.input-row button:hover {
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background: #06ad56;
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}
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.input-row button:disabled {
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background: #ccc;
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}
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.quick-actions {
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display: flex;
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gap: 8px;
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margin-top: 8px;
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}
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.quick-action {
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padding: 6px 12px;
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background: #fff;
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border: 1px solid #e0e0e0;
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border-radius: 15px;
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font-size: 12px;
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cursor: pointer;
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}
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.quick-action:hover {
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background: #f5f5f5;
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}
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.settings-panel {
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position: absolute;
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top: 10px;
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right: 10px;
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background: #fff;
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border-radius: 8px;
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padding: 15px;
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box-shadow: 0 2px 10px rgba(0,0,0,0.1);
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z-index: 100;
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display: none;
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}
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.settings-panel.show {
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display: block;
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}
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.settings-panel h4 {
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margin-bottom: 10px;
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font-size: 14px;
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}
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.settings-panel input {
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width: 100%;
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padding: 8px;
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margin-bottom: 8px;
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border: 1px solid #d9d9d9;
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border-radius: 4px;
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font-size: 12px;
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}
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.settings-panel button {
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width: 100%;
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padding: 8px;
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background: #07c160;
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color: white;
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border: none;
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border-radius: 4px;
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cursor: pointer;
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}
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.settings-btn {
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position: absolute;
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top: 10px;
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right: 10px;
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background: #fff;
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border: 1px solid #d9d9d9;
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border-radius: 50%;
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width: 30px;
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height: 30px;
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cursor: pointer;
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font-size: 14px;
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}
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.transfer-notice {
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background: #fff3cd;
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border: 1px solid #ffc107;
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border-radius: 8px;
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padding: 10px;
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margin: 10px 0;
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font-size: 12px;
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color: #856404;
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text-align: center;
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}
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.system-message {
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text-align: center;
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font-size: 11px;
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color: #999;
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margin: 10px 0;
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}
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</style>
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</head>
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<body>
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<div class="phone-frame">
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<div class="phone-header">
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<div class="status-bar">
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<span id="currentTime">12:00</span>
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<span>📶 🔋</span>
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</div>
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<div class="title">智能客服</div>
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<div class="subtitle" id="statusText">AI在线</div>
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</div>
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<div class="chat-area" id="chatArea">
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<div class="system-message">会话已开始</div>
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<div class="message received">
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<div class="sender-name">客服</div>
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<div class="message-bubble">您好！我是智能客服，有什么可以帮您的吗？</div>
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<div class="message-time">刚刚</div>
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</div>
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</div>
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<div class="input-area">
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<div class="input-row">
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<textarea id="messageInput" placeholder="输入消息..." rows="1"></textarea>
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<button onclick="sendMessage()" id="sendBtn">➤</button>
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</div>
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<div class="quick-actions">
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<button class="quick-action" onclick="quickSend('你好')">你好</button>
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<button class="quick-action" onclick="quickSend('转人工')">转人工</button>
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<button class="quick-action" onclick="quickSend('投诉')">投诉</button>
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</div>
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</div>
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<button class="settings-btn" onclick="toggleSettings()">⚙️</button>
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<div class="settings-panel" id="settingsPanel">
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<h4>测试设置</h4>
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<input type="text" id="customerId" placeholder="客户ID" value="customer_001">
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<input type="text" id="kfId" placeholder="客服账号ID" value="kf_001">
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<button onclick="saveSettings()">保存设置</button>
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<button onclick="clearChat()" style="margin-top: 8px; background: #ff4d4f;">清空聊天</button>
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</div>
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</div>
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<script>
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const baseUrl = window.location.origin;
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let customerId = 'customer_001';
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let kfId = 'kf_001';
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let sessionStatus = 'AI';
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function updateTime() {
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const now = new Date();
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document.getElementById('currentTime').textContent =
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now.toLocaleTimeString('zh-CN', { hour: '2-digit', minute: '2-digit' });
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}
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setInterval(updateTime, 1000);
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updateTime();
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function toggleSettings() {
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document.getElementById('settingsPanel').classList.toggle('show');
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}
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function saveSettings() {
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customerId = document.getElementById('customerId').value || 'customer_001';
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kfId = document.getElementById('kfId').value || 'kf_001';
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toggleSettings();
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addSystemMessage('设置已更新');
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}
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function clearChat() {
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document.getElementById('chatArea').innerHTML = '<div class="system-message">会话已重置</div>';
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sessionStatus = 'AI';
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document.getElementById('statusText').textContent = 'AI在线';
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toggleSettings();
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}
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function addSystemMessage(text) {
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const chatArea = document.getElementById('chatArea');
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const msg = document.createElement('div');
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msg.className = 'system-message';
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msg.textContent = text;
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chatArea.appendChild(msg);
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chatArea.scrollTop = chatArea.scrollHeight;
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}
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function addMessage(content, isSent, senderName = '') {
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const chatArea = document.getElementById('chatArea');
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const msg = document.createElement('div');
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msg.className = 'message ' + (isSent ? 'sent' : 'received');
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const time = new Date().toLocaleTimeString('zh-CN', { hour: '2-digit', minute: '2-digit' });
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msg.innerHTML = `
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${senderName ? '<div class="sender-name">' + senderName + '</div>' : ''}
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<div class="message-bubble">${content}</div>
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<div class="message-time">${time}</div>
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`;
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chatArea.appendChild(msg);
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chatArea.scrollTop = chatArea.scrollHeight;
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}
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function showTyping() {
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const chatArea = document.getElementById('chatArea');
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const typing = document.createElement('div');
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typing.className = 'message received';
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typing.id = 'typingIndicator';
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typing.innerHTML = `
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<div class="typing-indicator show">
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<span></span><span></span><span></span>
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</div>
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`;
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chatArea.appendChild(typing);
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chatArea.scrollTop = chatArea.scrollHeight;
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}
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function hideTyping() {
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const typing = document.getElementById('typingIndicator');
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if (typing) typing.remove();
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}
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async function sendMessage() {
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const input = document.getElementById('messageInput');
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const content = input.value.trim();
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if (!content) return;
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addMessage(content, true);
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input.value = '';
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showTyping();
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try {
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const response = await fetch(baseUrl + '/test/send-message?' +
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'customerId=' + encodeURIComponent(customerId) +
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'&kfId=' + encodeURIComponent(kfId) +
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'&content=' + encodeURIComponent(content), {
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method: 'POST'
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});
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const result = await response.json();
|
||
|
|
|
||
|
|
setTimeout(() => {
|
||
|
|
hideTyping();
|
||
|
|
|
||
|
|
if (result.code === 200) {
|
||
|
|
if (content.includes('人工') || content.includes('转人工') || content.includes('投诉')) {
|
||
|
|
sessionStatus = 'PENDING';
|
||
|
|
document.getElementById('statusText').textContent = '等待人工接入...';
|
||
|
|
addTransferNotice();
|
||
|
|
}
|
||
|
|
}
|
||
|
|
}, 1000 + Math.random() * 1000);
|
||
|
|
|
||
|
|
} catch (error) {
|
||
|
|
hideTyping();
|
||
|
|
console.error('发送失败:', error);
|
||
|
|
addMessage('消息发送失败，请重试', false, '系统');
|
||
|
|
}
|
||
|
|
}
|
||
|
|
|
||
|
|
function addTransferNotice() {
|
||
|
|
const chatArea = document.getElementById('chatArea');
|
||
|
|
const notice = document.createElement('div');
|
||
|
|
notice.className = 'transfer-notice';
|
||
|
|
notice.textContent = '正在为您转接人工客服，请稍候...';
|
||
|
|
chatArea.appendChild(notice);
|
||
|
|
chatArea.scrollTop = chatArea.scrollHeight;
|
||
|
|
}
|
||
|
|
|
||
|
|
function quickSend(text) {
|
||
|
|
document.getElementById('messageInput').value = text;
|
||
|
|
sendMessage();
|
||
|
|
}
|
||
|
|
|
||
|
|
document.getElementById('messageInput').addEventListener('keypress', function(e) {
|
||
|
|
if (e.key === 'Enter' && !e.shiftKey) {
|
||
|
|
e.preventDefault();
|
||
|
|
sendMessage();
|
||
|
|
}
|
||
|
|
});
|
||
|
|
|
||
|
|
document.getElementById('messageInput').addEventListener('input', function() {
|
||
|
|
this.style.height = 'auto';
|
||
|
|
this.style.height = Math.min(this.scrollHeight, 100) + 'px';
|
||
|
|
});
|
||
|
|
|
||
|
|
setInterval(async () => {
|
||
|
|
try {
|
||
|
|
const response = await fetch(baseUrl + '/api/sessions?status=MANUAL');
|
||
|
|
const result = await response.json();
|
||
|
|
if (result.code === 200) {
|
||
|
|
const mySession = result.data.find(s =>
|
||
|
|
s.customerId === customerId && s.status === 'MANUAL'
|
||
|
|
);
|
||
|
|
if (mySession && sessionStatus !== 'MANUAL') {
|
||
|
|
sessionStatus = 'MANUAL';
|
||
|
|
document.getElementById('statusText').textContent = '人工客服接待中';
|
||
|
|
addSystemMessage('人工客服已接入');
|
||
|
|
}
|
||
|
|
}
|
||
|
|
} catch (e) {}
|
||
|
|
}, 3000);
|
||
|
|
</script>
|
||
|
|
</body>
|
||
|
|
</html>
|