删除target文件夹
This commit is contained in:
MerCry
parent
72d84e2622
commit
3a4d8643b0
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/target/
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/.idea/
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server:
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port: 8080
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spring:
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datasource:
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driver-class-name: com.mysql.cj.jdbc.Driver
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url: jdbc:mysql://localhost:3306/wecom_robot?useUnicode=true&characterEncoding=utf8&useSSL=false&serverTimezone=Asia/Shanghai&allowPublicKeyRetrieval=true
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username: root
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password: jiong1114
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redis:
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host: localhost
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port: 6379
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password:
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database: 0
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timeout: 10000
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lettuce:
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pool:
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max-active: 8
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max-wait: -1
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max-idle: 8
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min-idle: 0
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mybatis-plus:
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configuration:
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log-impl: org.apache.ibatis.logging.stdout.StdOutImpl
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wecom:
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corp-id: ww29e81e73b1f4c6fd
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agent-id: 1000006
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secret: vltAfKVAH1bqo6WjB99rJaH6iQSXDyx3uf3hbbA8F-M
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token: 2wuT6pE
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encoding-aes-key: l0boKM2eqcGT3xV2O03y6VXx9U5l25u0tWQsgF3aNPT
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ai:
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enabled: true
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provider: deepseek
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deepseek:
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api-key: sk-6cdd32d6d49d4d399b479d99e02d1672
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base-url: https://api.deepseek.com/v1
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model: deepseek-chat
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openai:
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api-key: your_openai_api_key
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base-url: https://api.openai.com/v1
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model: gpt-3.5-turbo
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logging:
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level:
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com.wecom.robot: debug
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org.springframework.web: info
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@ -1,49 +0,0 @@
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server:
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port: 8080
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spring:
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datasource:
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driver-class-name: com.mysql.cj.jdbc.Driver
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url: jdbc:mysql://host.docker.internal:3316/wecom_robot?useUnicode=true&characterEncoding=utf8&useSSL=false&serverTimezone=Asia/Shanghai&allowPublicKeyRetrieval=true
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username: root
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password: jiong1114
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redis:
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host: host.docker.internal
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port: 6379
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password: jiong1114
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database: 0
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timeout: 10000
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lettuce:
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pool:
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max-active: 16
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max-wait: -1
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max-idle: 8
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min-idle: 2
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mybatis-plus:
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configuration:
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log-impl: org.apache.ibatis.logging.nologging.NoLoggingImpl
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wecom:
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corp-id: ww29e81e73b1f4c6fd
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agent-id: 1000006
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secret: vltAfKVAH1bqo6WjB99rJaH6iQSXDyx3uf3hbbA8F-M
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token: 2wuT6pE
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encoding-aes-key: l0boKM2eqcGT3xV2O03y6VXx9U5l25u0tWQsgF3aNPT
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ai:
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enabled: true
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provider: deepseek
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deepseek:
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api-key: sk-6cdd32d6d49d4d399b479d99e02d1672
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base-url: https://api.deepseek.com/v1
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model: deepseek-chat
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openai:
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api-key: your_openai_api_key
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base-url: https://api.openai.com/v1
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model: gpt-3.5-turbo
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logging:
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level:
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com.wecom.robot: info
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org.springframework.web: warn
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server:
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port: 8080
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spring:
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application:
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name: wecom-robot
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profiles:
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active: dev
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mybatis-plus:
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mapper-locations: classpath:mapper/*.xml
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type-aliases-package: com.wecom.robot.entity
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configuration:
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map-underscore-to-camel-case: true
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wecom:
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kf:
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callback-url: /wecom/callback
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transfer:
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keywords:
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- 人工
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- 转人工
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- 投诉
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- 客服
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- 人工客服
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confidence-threshold: 0.6
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max-fail-rounds: 3
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max-session-duration: 1800000
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max-message-rounds: 50
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@ -1,77 +0,0 @@
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-- 创建数据库
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CREATE DATABASE IF NOT EXISTS wecom_robot DEFAULT CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci;
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USE wecom_robot;
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-- 会话表
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CREATE TABLE IF NOT EXISTS `session` (
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`session_id` VARCHAR(128) NOT NULL COMMENT '会话ID',
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`customer_id` VARCHAR(64) NOT NULL COMMENT '客户ID (external_userid)',
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`kf_id` VARCHAR(64) NOT NULL COMMENT '客服账号ID (open_kfid)',
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`status` VARCHAR(20) NOT NULL DEFAULT 'AI' COMMENT '状态: AI/PENDING/MANUAL/CLOSED',
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`wx_service_state` INT DEFAULT 0 COMMENT '微信会话状态: 0-未处理/1-智能助手/2-待接入池/3-人工接待/4-已结束',
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`created_at` DATETIME NOT NULL DEFAULT CURRENT_TIMESTAMP COMMENT '创建时间',
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`updated_at` DATETIME NOT NULL DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP COMMENT '更新时间',
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`manual_cs_id` VARCHAR(64) DEFAULT NULL COMMENT '人工客服ID',
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`metadata` TEXT DEFAULT NULL COMMENT '扩展信息JSON',
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PRIMARY KEY (`session_id`),
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INDEX `idx_customer_id` (`customer_id`),
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INDEX `idx_kf_id` (`kf_id`),
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INDEX `idx_status` (`status`),
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INDEX `idx_updated_at` (`updated_at`)
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) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci COMMENT='会话表';
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-- 消息表
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CREATE TABLE IF NOT EXISTS `message` (
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`msg_id` VARCHAR(128) NOT NULL COMMENT '消息ID',
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`session_id` VARCHAR(128) NOT NULL COMMENT '会话ID',
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`sender_type` VARCHAR(20) NOT NULL COMMENT '发送者类型: customer/ai/manual',
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`sender_id` VARCHAR(64) NOT NULL COMMENT '发送者标识',
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`content` TEXT NOT NULL COMMENT '消息内容',
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`msg_type` VARCHAR(20) NOT NULL DEFAULT 'text' COMMENT '消息类型: text/image/link等',
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`created_at` DATETIME NOT NULL DEFAULT CURRENT_TIMESTAMP COMMENT '创建时间',
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`raw_data` TEXT DEFAULT NULL COMMENT '原始消息数据JSON',
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PRIMARY KEY (`msg_id`),
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INDEX `idx_session_id` (`session_id`),
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INDEX `idx_created_at` (`created_at`)
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) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci COMMENT='消息表';
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-- 客服账号表
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CREATE TABLE IF NOT EXISTS `kf_account` (
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`kf_id` VARCHAR(64) NOT NULL COMMENT '客服账号ID',
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`name` VARCHAR(100) DEFAULT NULL COMMENT '客服昵称',
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`avatar` VARCHAR(500) DEFAULT NULL COMMENT '头像URL',
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`status` VARCHAR(20) NOT NULL DEFAULT 'offline' COMMENT '状态: online/offline',
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`bind_manual_id` VARCHAR(64) DEFAULT NULL COMMENT '绑定的企业微信员工ID',
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`created_at` DATETIME NOT NULL DEFAULT CURRENT_TIMESTAMP COMMENT '创建时间',
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`updated_at` DATETIME NOT NULL DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP COMMENT '更新时间',
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PRIMARY KEY (`kf_id`)
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) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci COMMENT='客服账号表';
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-- 转人工记录表
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CREATE TABLE IF NOT EXISTS `transfer_log` (
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`id` BIGINT NOT NULL AUTO_INCREMENT COMMENT '自增ID',
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`session_id` VARCHAR(128) NOT NULL COMMENT '会话ID',
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`trigger_reason` VARCHAR(200) DEFAULT NULL COMMENT '触发原因',
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`trigger_time` DATETIME NOT NULL COMMENT '触发时间',
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`accepted_time` DATETIME DEFAULT NULL COMMENT '客服接入时间',
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`accepted_cs_id` VARCHAR(64) DEFAULT NULL COMMENT '接入的客服ID',
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PRIMARY KEY (`id`),
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INDEX `idx_session_id` (`session_id`),
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INDEX `idx_trigger_time` (`trigger_time`)
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) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci COMMENT='转人工记录表';
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-- 快捷回复表 (可选)
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CREATE TABLE IF NOT EXISTS `quick_reply` (
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`id` BIGINT NOT NULL AUTO_INCREMENT COMMENT '自增ID',
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`cs_id` VARCHAR(64) DEFAULT NULL COMMENT '客服ID，为空表示公共',
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`category` VARCHAR(50) DEFAULT NULL COMMENT '分类',
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`content` VARCHAR(500) NOT NULL COMMENT '回复内容',
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`sort_order` INT DEFAULT 0 COMMENT '排序',
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`created_at` DATETIME NOT NULL DEFAULT CURRENT_TIMESTAMP COMMENT '创建时间',
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PRIMARY KEY (`id`),
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INDEX `idx_cs_id` (`cs_id`)
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) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci COMMENT='快捷回复表';
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-- 如果表已存在，添加新字段
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ALTER TABLE `session` ADD COLUMN IF NOT EXISTS `wx_service_state` INT DEFAULT 0 COMMENT '微信会话状态';
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@ -1,455 +0,0 @@
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<!DOCTYPE html>
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<html lang="zh-CN">
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<head>
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<meta charset="UTF-8">
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<meta name="viewport" content="width=device-width, initial-scale=1.0">
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<title>聊天记录查询</title>
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<style>
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* {
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margin: 0;
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padding: 0;
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box-sizing: border-box;
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}
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body {
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font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;
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background: #f5f5f5;
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min-height: 100vh;
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}
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.container {
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max-width: 1400px;
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margin: 0 auto;
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padding: 20px;
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}
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.header {
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background: #1890ff;
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color: white;
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padding: 20px;
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border-radius: 8px;
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margin-bottom: 20px;
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}
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.header h1 {
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font-size: 24px;
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margin-bottom: 8px;
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}
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.header p {
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opacity: 0.8;
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font-size: 14px;
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}
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.filters {
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background: white;
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padding: 20px;
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border-radius: 8px;
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margin-bottom: 20px;
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display: flex;
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gap: 20px;
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flex-wrap: wrap;
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align-items: center;
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}
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.filter-group {
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display: flex;
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align-items: center;
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gap: 8px;
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}
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.filter-group label {
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font-weight: 500;
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color: #333;
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}
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select, input {
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padding: 8px 12px;
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border: 1px solid #d9d9d9;
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border-radius: 4px;
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font-size: 14px;
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min-width: 200px;
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}
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select:focus, input:focus {
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outline: none;
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border-color: #1890ff;
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}
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.btn {
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padding: 8px 20px;
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border: none;
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border-radius: 4px;
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cursor: pointer;
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font-size: 14px;
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transition: all 0.3s;
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}
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.btn-primary {
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background: #1890ff;
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color: white;
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}
|
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.btn-primary:hover {
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background: #40a9ff;
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}
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.btn-secondary {
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background: #f0f0f0;
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color: #333;
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}
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.btn-secondary:hover {
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background: #d9d9d9;
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}
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.main-content {
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display: grid;
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grid-template-columns: 350px 1fr;
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gap: 20px;
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}
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.session-list {
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background: white;
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border-radius: 8px;
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overflow: hidden;
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}
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.session-list-header {
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padding: 15px 20px;
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background: #fafafa;
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border-bottom: 1px solid #f0f0f0;
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font-weight: 600;
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}
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.session-item {
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padding: 15px 20px;
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border-bottom: 1px solid #f0f0f0;
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cursor: pointer;
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transition: background 0.2s;
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}
|
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.session-item:hover {
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background: #f5f5f5;
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}
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.session-item.active {
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background: #e6f7ff;
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border-left: 3px solid #1890ff;
|
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}
|
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.session-item-header {
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display: flex;
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justify-content: space-between;
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align-items: center;
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margin-bottom: 8px;
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}
|
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.session-customer-id {
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||||
font-weight: 500;
|
||||
color: #333;
|
||||
font-size: 14px;
|
||||
}
|
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.session-status {
|
||||
font-size: 12px;
|
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padding: 2px 8px;
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border-radius: 10px;
|
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}
|
||||
.status-AI { background: #e6f7ff; color: #1890ff; }
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.status-PENDING { background: #fff7e6; color: #fa8c16; }
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||||
.status-MANUAL { background: #f6ffed; color: #52c41a; }
|
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.status-CLOSED { background: #f5f5f5; color: #999; }
|
||||
.session-meta {
|
||||
font-size: 12px;
|
||||
color: #999;
|
||||
}
|
||||
.chat-panel {
|
||||
background: white;
|
||||
border-radius: 8px;
|
||||
display: flex;
|
||||
flex-direction: column;
|
||||
min-height: 600px;
|
||||
}
|
||||
.chat-header {
|
||||
padding: 15px 20px;
|
||||
background: #fafafa;
|
||||
border-bottom: 1px solid #f0f0f0;
|
||||
display: flex;
|
||||
justify-content: space-between;
|
||||
align-items: center;
|
||||
}
|
||||
.chat-header-info {
|
||||
font-size: 14px;
|
||||
color: #666;
|
||||
}
|
||||
.chat-messages {
|
||||
flex: 1;
|
||||
padding: 20px;
|
||||
overflow-y: auto;
|
||||
background: #fafafa;
|
||||
}
|
||||
.message {
|
||||
margin-bottom: 16px;
|
||||
display: flex;
|
||||
flex-direction: column;
|
||||
}
|
||||
.message.customer {
|
||||
align-items: flex-start;
|
||||
}
|
||||
.message.ai, .message.manual {
|
||||
align-items: flex-end;
|
||||
}
|
||||
.message-sender {
|
||||
font-size: 12px;
|
||||
color: #999;
|
||||
margin-bottom: 4px;
|
||||
}
|
||||
.message-content {
|
||||
max-width: 70%;
|
||||
padding: 10px 15px;
|
||||
border-radius: 8px;
|
||||
font-size: 14px;
|
||||
line-height: 1.5;
|
||||
}
|
||||
.message.customer .message-content {
|
||||
background: white;
|
||||
border: 1px solid #e8e8e8;
|
||||
}
|
||||
.message.ai .message-content {
|
||||
background: #e6f7ff;
|
||||
border: 1px solid #91d5ff;
|
||||
}
|
||||
.message.manual .message-content {
|
||||
background: #f6ffed;
|
||||
border: 1px solid #b7eb8f;
|
||||
}
|
||||
.message-time {
|
||||
font-size: 11px;
|
||||
color: #bbb;
|
||||
margin-top: 4px;
|
||||
}
|
||||
.empty-state {
|
||||
display: flex;
|
||||
flex-direction: column;
|
||||
align-items: center;
|
||||
justify-content: center;
|
||||
height: 100%;
|
||||
color: #999;
|
||||
}
|
||||
.empty-state svg {
|
||||
width: 80px;
|
||||
height: 80px;
|
||||
margin-bottom: 16px;
|
||||
opacity: 0.5;
|
||||
}
|
||||
.loading {
|
||||
text-align: center;
|
||||
padding: 20px;
|
||||
color: #999;
|
||||
}
|
||||
.no-sessions {
|
||||
text-align: center;
|
||||
padding: 40px;
|
||||
color: #999;
|
||||
}
|
||||
</style>
|
||||
</head>
|
||||
<body>
|
||||
<div class="container">
|
||||
<div class="header">
|
||||
<h1>聊天记录查询</h1>
|
||||
<p>查看各客服账号的历史聊天记录</p>
|
||||
</div>
|
||||
|
||||
<div class="filters">
|
||||
<div class="filter-group">
|
||||
<label>客服账号:</label>
|
||||
<select id="kfAccountSelect">
|
||||
<option value="">请选择客服账号</option>
|
||||
</select>
|
||||
</div>
|
||||
<div class="filter-group">
|
||||
<label>会话状态:</label>
|
||||
<select id="statusSelect">
|
||||
<option value="all">全部</option>
|
||||
<option value="AI">AI接待中</option>
|
||||
<option value="PENDING">待接入</option>
|
||||
<option value="MANUAL">人工接待中</option>
|
||||
<option value="CLOSED">已结束</option>
|
||||
</select>
|
||||
</div>
|
||||
<button class="btn btn-primary" onclick="loadSessions()">查询会话</button>
|
||||
<button class="btn btn-secondary" onclick="refreshKfAccounts()">刷新账号</button>
|
||||
</div>
|
||||
|
||||
<div class="main-content">
|
||||
<div class="session-list">
|
||||
<div class="session-list-header">
|
||||
会话列表 (<span id="sessionCount">0</span>)
|
||||
</div>
|
||||
<div id="sessionListContainer">
|
||||
<div class="no-sessions">请选择客服账号并查询</div>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div class="chat-panel">
|
||||
<div class="chat-header">
|
||||
<div class="chat-header-info" id="chatHeaderInfo">请选择会话查看聊天记录</div>
|
||||
</div>
|
||||
<div class="chat-messages" id="chatMessagesContainer">
|
||||
<div class="empty-state">
|
||||
<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="1.5">
|
||||
<path d="M8 12h.01M12 12h.01M16 12h.01M21 12c0 4.418-4.03 8-9 8a9.863 9.863 0 01-4.255-.949L3 20l1.395-3.72C3.512 15.042 3 13.574 3 12c0-4.418 4.03-8 9-8s9 3.582 9 8z"/>
|
||||
</svg>
|
||||
<p>选择左侧会话查看聊天记录</p>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<script>
|
||||
let currentSessionId = null;
|
||||
|
||||
async function refreshKfAccounts() {
|
||||
try {
|
||||
const response = await fetch('/chat-history/api/kf-accounts');
|
||||
const result = await response.json();
|
||||
|
||||
if (result.code === 0) {
|
||||
const select = document.getElementById('kfAccountSelect');
|
||||
select.innerHTML = '<option value="">请选择客服账号</option>';
|
||||
|
||||
result.data.forEach(account => {
|
||||
const option = document.createElement('option');
|
||||
option.value = account.openKfId;
|
||||
option.textContent = account.name || account.openKfId;
|
||||
select.appendChild(option);
|
||||
});
|
||||
|
||||
if (result.data.length === 0) {
|
||||
alert('未获取到客服账号，请检查配置');
|
||||
}
|
||||
} else {
|
||||
alert('获取客服账号失败: ' + result.message);
|
||||
}
|
||||
} catch (error) {
|
||||
console.error('获取客服账号失败:', error);
|
||||
alert('获取客服账号失败，请检查网络连接');
|
||||
}
|
||||
}
|
||||
|
||||
async function loadSessions() {
|
||||
const kfId = document.getElementById('kfAccountSelect').value;
|
||||
const status = document.getElementById('statusSelect').value;
|
||||
|
||||
if (!kfId) {
|
||||
alert('请选择客服账号');
|
||||
return;
|
||||
}
|
||||
|
||||
const container = document.getElementById('sessionListContainer');
|
||||
container.innerHTML = '<div class="loading">加载中...</div>';
|
||||
|
||||
try {
|
||||
const response = await fetch(`/chat-history/api/sessions?openKfId=${encodeURIComponent(kfId)}&status=${status}`);
|
||||
const result = await response.json();
|
||||
|
||||
if (result.code === 0) {
|
||||
document.getElementById('sessionCount').textContent = result.data.length;
|
||||
renderSessionList(result.data);
|
||||
} else {
|
||||
container.innerHTML = `<div class="no-sessions">查询失败: ${result.message}</div>`;
|
||||
}
|
||||
} catch (error) {
|
||||
console.error('加载会话列表失败:', error);
|
||||
container.innerHTML = '<div class="no-sessions">加载失败，请重试</div>';
|
||||
}
|
||||
}
|
||||
|
||||
function renderSessionList(sessions) {
|
||||
const container = document.getElementById('sessionListContainer');
|
||||
|
||||
if (sessions.length === 0) {
|
||||
container.innerHTML = '<div class="no-sessions">暂无会话记录</div>';
|
||||
return;
|
||||
}
|
||||
|
||||
container.innerHTML = sessions.map(session => `
|
||||
<div class="session-item" data-session-id="${session.sessionId}" onclick="selectSession('${session.sessionId}')">
|
||||
<div class="session-item-header">
|
||||
<span class="session-customer-id">${session.customerId.substring(0, 15)}...</span>
|
||||
<span class="session-status status-${session.status}">${getStatusText(session.status)}</span>
|
||||
</div>
|
||||
<div class="session-meta">
|
||||
消息: ${session.messageCount} 条 | ${formatTime(session.updatedAt)}
|
||||
</div>
|
||||
</div>
|
||||
`).join('');
|
||||
}
|
||||
|
||||
function getStatusText(status) {
|
||||
const map = {
|
||||
'AI': 'AI接待',
|
||||
'PENDING': '待接入',
|
||||
'MANUAL': '人工接待',
|
||||
'CLOSED': '已结束'
|
||||
};
|
||||
return map[status] || status;
|
||||
}
|
||||
|
||||
function formatTime(timeStr) {
|
||||
if (!timeStr) return '-';
|
||||
const date = new Date(timeStr);
|
||||
return `${date.getMonth() + 1}/${date.getDate()} ${date.getHours()}:${String(date.getMinutes()).padStart(2, '0')}`;
|
||||
}
|
||||
|
||||
async function selectSession(sessionId) {
|
||||
currentSessionId = sessionId;
|
||||
|
||||
document.querySelectorAll('.session-item').forEach(item => {
|
||||
item.classList.remove('active');
|
||||
});
|
||||
document.querySelector(`[data-session-id="${sessionId}"]`).classList.add('active');
|
||||
|
||||
const container = document.getElementById('chatMessagesContainer');
|
||||
container.innerHTML = '<div class="loading">加载中...</div>';
|
||||
|
||||
try {
|
||||
const response = await fetch(`/chat-history/api/messages?sessionId=${encodeURIComponent(sessionId)}`);
|
||||
const result = await response.json();
|
||||
|
||||
if (result.code === 0) {
|
||||
document.getElementById('chatHeaderInfo').textContent =
|
||||
`会话ID: ${sessionId} | 消息数: ${result.data.length}`;
|
||||
renderMessages(result.data);
|
||||
} else {
|
||||
container.innerHTML = `<div class="no-sessions">加载失败: ${result.message}</div>`;
|
||||
}
|
||||
} catch (error) {
|
||||
console.error('加载消息失败:', error);
|
||||
container.innerHTML = '<div class="no-sessions">加载失败，请重试</div>';
|
||||
}
|
||||
}
|
||||
|
||||
function renderMessages(messages) {
|
||||
const container = document.getElementById('chatMessagesContainer');
|
||||
|
||||
if (messages.length === 0) {
|
||||
container.innerHTML = '<div class="empty-state"><p>暂无消息记录</p></div>';
|
||||
return;
|
||||
}
|
||||
|
||||
container.innerHTML = messages.map(msg => {
|
||||
const senderName = getSenderName(msg.senderType, msg.senderId);
|
||||
return `
|
||||
<div class="message ${msg.senderType}">
|
||||
<div class="message-sender">${senderName}</div>
|
||||
<div class="message-content">${escapeHtml(msg.content)}</div>
|
||||
<div class="message-time">${formatTime(msg.createdAt)}</div>
|
||||
</div>
|
||||
`;
|
||||
}).join('');
|
||||
|
||||
container.scrollTop = container.scrollHeight;
|
||||
}
|
||||
|
||||
function getSenderName(senderType, senderId) {
|
||||
switch (senderType) {
|
||||
case 'customer': return '客户';
|
||||
case 'ai': return 'AI助手';
|
||||
case 'manual': return `客服(${senderId || '未知'})`;
|
||||
default: return senderType;
|
||||
}
|
||||
}
|
||||
|
||||
function escapeHtml(text) {
|
||||
if (!text) return '';
|
||||
const div = document.createElement('div');
|
||||
div.textContent = text;
|
||||
return div.innerHTML.replace(/\n/g, '<br>');
|
||||
}
|
||||
|
||||
document.addEventListener('DOMContentLoaded', function() {
|
||||
refreshKfAccounts();
|
||||
});
|
||||
</script>
|
||||
</body>
|
||||
</html>
|
||||
|
|
@ -1,458 +0,0 @@
|
|||
<!DOCTYPE html>
|
||||
<html lang="zh-CN">
|
||||
<head>
|
||||
<meta charset="UTF-8">
|
||||
<meta name="viewport" content="width=device-width, initial-scale=1.0">
|
||||
<title>客户模拟端</title>
|
||||
<style>
|
||||
* {
|
||||
margin: 0;
|
||||
padding: 0;
|
||||
box-sizing: border-box;
|
||||
}
|
||||
body {
|
||||
font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;
|
||||
background: #f5f5f5;
|
||||
height: 100vh;
|
||||
display: flex;
|
||||
justify-content: center;
|
||||
align-items: center;
|
||||
}
|
||||
.phone-frame {
|
||||
width: 375px;
|
||||
height: 700px;
|
||||
background: #fff;
|
||||
border-radius: 30px;
|
||||
box-shadow: 0 10px 40px rgba(0,0,0,0.2);
|
||||
overflow: hidden;
|
||||
display: flex;
|
||||
flex-direction: column;
|
||||
border: 8px solid #333;
|
||||
}
|
||||
.phone-header {
|
||||
background: #ededed;
|
||||
padding: 15px;
|
||||
text-align: center;
|
||||
border-bottom: 1px solid #d9d9d9;
|
||||
position: relative;
|
||||
}
|
||||
.phone-header .status-bar {
|
||||
position: absolute;
|
||||
top: 5px;
|
||||
left: 15px;
|
||||
right: 15px;
|
||||
display: flex;
|
||||
justify-content: space-between;
|
||||
font-size: 11px;
|
||||
color: #333;
|
||||
}
|
||||
.phone-header .title {
|
||||
margin-top: 15px;
|
||||
font-size: 16px;
|
||||
font-weight: 500;
|
||||
}
|
||||
.phone-header .subtitle {
|
||||
font-size: 11px;
|
||||
color: #999;
|
||||
margin-top: 2px;
|
||||
}
|
||||
.chat-area {
|
||||
flex: 1;
|
||||
overflow-y: auto;
|
||||
padding: 15px;
|
||||
background: #f5f5f5;
|
||||
}
|
||||
.message {
|
||||
margin-bottom: 15px;
|
||||
display: flex;
|
||||
flex-direction: column;
|
||||
}
|
||||
.message.sent {
|
||||
align-items: flex-end;
|
||||
}
|
||||
.message.received {
|
||||
align-items: flex-start;
|
||||
}
|
||||
.message-bubble {
|
||||
max-width: 75%;
|
||||
padding: 10px 14px;
|
||||
border-radius: 8px;
|
||||
font-size: 14px;
|
||||
line-height: 1.4;
|
||||
position: relative;
|
||||
}
|
||||
.message.sent .message-bubble {
|
||||
background: #95ec69;
|
||||
border-radius: 8px 0 8px 8px;
|
||||
}
|
||||
.message.received .message-bubble {
|
||||
background: #fff;
|
||||
border-radius: 0 8px 8px 8px;
|
||||
box-shadow: 0 1px 2px rgba(0,0,0,0.1);
|
||||
}
|
||||
.message-time {
|
||||
font-size: 10px;
|
||||
color: #999;
|
||||
margin-top: 4px;
|
||||
}
|
||||
.sender-name {
|
||||
font-size: 11px;
|
||||
color: #999;
|
||||
margin-bottom: 3px;
|
||||
}
|
||||
.typing-indicator {
|
||||
display: none;
|
||||
align-items: center;
|
||||
padding: 10px 14px;
|
||||
background: #fff;
|
||||
border-radius: 0 8px 8px 8px;
|
||||
box-shadow: 0 1px 2px rgba(0,0,0,0.1);
|
||||
width: fit-content;
|
||||
}
|
||||
.typing-indicator.show {
|
||||
display: flex;
|
||||
}
|
||||
.typing-indicator span {
|
||||
width: 6px;
|
||||
height: 6px;
|
||||
background: #999;
|
||||
border-radius: 50%;
|
||||
margin: 0 2px;
|
||||
animation: typing 1.4s infinite;
|
||||
}
|
||||
.typing-indicator span:nth-child(2) {
|
||||
animation-delay: 0.2s;
|
||||
}
|
||||
.typing-indicator span:nth-child(3) {
|
||||
animation-delay: 0.4s;
|
||||
}
|
||||
@keyframes typing {
|
||||
0%, 60%, 100% { transform: translateY(0); }
|
||||
30% { transform: translateY(-4px); }
|
||||
}
|
||||
.input-area {
|
||||
background: #f7f7f7;
|
||||
padding: 10px;
|
||||
border-top: 1px solid #e0e0e0;
|
||||
}
|
||||
.input-row {
|
||||
display: flex;
|
||||
align-items: flex-end;
|
||||
gap: 8px;
|
||||
}
|
||||
.input-row textarea {
|
||||
flex: 1;
|
||||
padding: 10px;
|
||||
border: none;
|
||||
border-radius: 20px;
|
||||
background: #fff;
|
||||
resize: none;
|
||||
height: 40px;
|
||||
max-height: 100px;
|
||||
font-size: 14px;
|
||||
outline: none;
|
||||
}
|
||||
.input-row button {
|
||||
width: 40px;
|
||||
height: 40px;
|
||||
border-radius: 50%;
|
||||
border: none;
|
||||
background: #07c160;
|
||||
color: white;
|
||||
font-size: 18px;
|
||||
cursor: pointer;
|
||||
display: flex;
|
||||
align-items: center;
|
||||
justify-content: center;
|
||||
}
|
||||
.input-row button:hover {
|
||||
background: #06ad56;
|
||||
}
|
||||
.input-row button:disabled {
|
||||
background: #ccc;
|
||||
}
|
||||
.quick-actions {
|
||||
display: flex;
|
||||
gap: 8px;
|
||||
margin-top: 8px;
|
||||
}
|
||||
.quick-action {
|
||||
padding: 6px 12px;
|
||||
background: #fff;
|
||||
border: 1px solid #e0e0e0;
|
||||
border-radius: 15px;
|
||||
font-size: 12px;
|
||||
cursor: pointer;
|
||||
}
|
||||
.quick-action:hover {
|
||||
background: #f5f5f5;
|
||||
}
|
||||
.settings-panel {
|
||||
position: absolute;
|
||||
top: 10px;
|
||||
right: 10px;
|
||||
background: #fff;
|
||||
border-radius: 8px;
|
||||
padding: 15px;
|
||||
box-shadow: 0 2px 10px rgba(0,0,0,0.1);
|
||||
z-index: 100;
|
||||
display: none;
|
||||
}
|
||||
.settings-panel.show {
|
||||
display: block;
|
||||
}
|
||||
.settings-panel h4 {
|
||||
margin-bottom: 10px;
|
||||
font-size: 14px;
|
||||
}
|
||||
.settings-panel input {
|
||||
width: 100%;
|
||||
padding: 8px;
|
||||
margin-bottom: 8px;
|
||||
border: 1px solid #d9d9d9;
|
||||
border-radius: 4px;
|
||||
font-size: 12px;
|
||||
}
|
||||
.settings-panel button {
|
||||
width: 100%;
|
||||
padding: 8px;
|
||||
background: #07c160;
|
||||
color: white;
|
||||
border: none;
|
||||
border-radius: 4px;
|
||||
cursor: pointer;
|
||||
}
|
||||
.settings-btn {
|
||||
position: absolute;
|
||||
top: 10px;
|
||||
right: 10px;
|
||||
background: #fff;
|
||||
border: 1px solid #d9d9d9;
|
||||
border-radius: 50%;
|
||||
width: 30px;
|
||||
height: 30px;
|
||||
cursor: pointer;
|
||||
font-size: 14px;
|
||||
}
|
||||
.transfer-notice {
|
||||
background: #fff3cd;
|
||||
border: 1px solid #ffc107;
|
||||
border-radius: 8px;
|
||||
padding: 10px;
|
||||
margin: 10px 0;
|
||||
font-size: 12px;
|
||||
color: #856404;
|
||||
text-align: center;
|
||||
}
|
||||
.system-message {
|
||||
text-align: center;
|
||||
font-size: 11px;
|
||||
color: #999;
|
||||
margin: 10px 0;
|
||||
}
|
||||
</style>
|
||||
</head>
|
||||
<body>
|
||||
<div class="phone-frame">
|
||||
<div class="phone-header">
|
||||
<div class="status-bar">
|
||||
<span id="currentTime">12:00</span>
|
||||
<span>📶 🔋</span>
|
||||
</div>
|
||||
<div class="title">智能客服</div>
|
||||
<div class="subtitle" id="statusText">AI在线</div>
|
||||
</div>
|
||||
|
||||
<div class="chat-area" id="chatArea">
|
||||
<div class="system-message">会话已开始</div>
|
||||
<div class="message received">
|
||||
<div class="sender-name">客服</div>
|
||||
<div class="message-bubble">您好！我是智能客服，有什么可以帮您的吗？</div>
|
||||
<div class="message-time">刚刚</div>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div class="input-area">
|
||||
<div class="input-row">
|
||||
<textarea id="messageInput" placeholder="输入消息..." rows="1"></textarea>
|
||||
<button onclick="sendMessage()" id="sendBtn">➤</button>
|
||||
</div>
|
||||
<div class="quick-actions">
|
||||
<button class="quick-action" onclick="quickSend('你好')">你好</button>
|
||||
<button class="quick-action" onclick="quickSend('转人工')">转人工</button>
|
||||
<button class="quick-action" onclick="quickSend('投诉')">投诉</button>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<button class="settings-btn" onclick="toggleSettings()">⚙️</button>
|
||||
|
||||
<div class="settings-panel" id="settingsPanel">
|
||||
<h4>测试设置</h4>
|
||||
<input type="text" id="customerId" placeholder="客户ID" value="customer_001">
|
||||
<input type="text" id="kfId" placeholder="客服账号ID" value="kf_001">
|
||||
<button onclick="saveSettings()">保存设置</button>
|
||||
<button onclick="clearChat()" style="margin-top: 8px; background: #ff4d4f;">清空聊天</button>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<script>
|
||||
const baseUrl = window.location.origin;
|
||||
let customerId = 'customer_001';
|
||||
let kfId = 'kf_001';
|
||||
let sessionStatus = 'AI';
|
||||
|
||||
function updateTime() {
|
||||
const now = new Date();
|
||||
document.getElementById('currentTime').textContent =
|
||||
now.toLocaleTimeString('zh-CN', { hour: '2-digit', minute: '2-digit' });
|
||||
}
|
||||
setInterval(updateTime, 1000);
|
||||
updateTime();
|
||||
|
||||
function toggleSettings() {
|
||||
document.getElementById('settingsPanel').classList.toggle('show');
|
||||
}
|
||||
|
||||
function saveSettings() {
|
||||
customerId = document.getElementById('customerId').value || 'customer_001';
|
||||
kfId = document.getElementById('kfId').value || 'kf_001';
|
||||
toggleSettings();
|
||||
addSystemMessage('设置已更新');
|
||||
}
|
||||
|
||||
function clearChat() {
|
||||
document.getElementById('chatArea').innerHTML = '<div class="system-message">会话已重置</div>';
|
||||
sessionStatus = 'AI';
|
||||
document.getElementById('statusText').textContent = 'AI在线';
|
||||
toggleSettings();
|
||||
}
|
||||
|
||||
function addSystemMessage(text) {
|
||||
const chatArea = document.getElementById('chatArea');
|
||||
const msg = document.createElement('div');
|
||||
msg.className = 'system-message';
|
||||
msg.textContent = text;
|
||||
chatArea.appendChild(msg);
|
||||
chatArea.scrollTop = chatArea.scrollHeight;
|
||||
}
|
||||
|
||||
function addMessage(content, isSent, senderName = '') {
|
||||
const chatArea = document.getElementById('chatArea');
|
||||
const msg = document.createElement('div');
|
||||
msg.className = 'message ' + (isSent ? 'sent' : 'received');
|
||||
|
||||
const time = new Date().toLocaleTimeString('zh-CN', { hour: '2-digit', minute: '2-digit' });
|
||||
|
||||
msg.innerHTML = `
|
||||
${senderName ? '<div class="sender-name">' + senderName + '</div>' : ''}
|
||||
<div class="message-bubble">${content}</div>
|
||||
<div class="message-time">${time}</div>
|
||||
`;
|
||||
|
||||
chatArea.appendChild(msg);
|
||||
chatArea.scrollTop = chatArea.scrollHeight;
|
||||
}
|
||||
|
||||
function showTyping() {
|
||||
const chatArea = document.getElementById('chatArea');
|
||||
const typing = document.createElement('div');
|
||||
typing.className = 'message received';
|
||||
typing.id = 'typingIndicator';
|
||||
typing.innerHTML = `
|
||||
<div class="typing-indicator show">
|
||||
<span></span><span></span><span></span>
|
||||
</div>
|
||||
`;
|
||||
chatArea.appendChild(typing);
|
||||
chatArea.scrollTop = chatArea.scrollHeight;
|
||||
}
|
||||
|
||||
function hideTyping() {
|
||||
const typing = document.getElementById('typingIndicator');
|
||||
if (typing) typing.remove();
|
||||
}
|
||||
|
||||
async function sendMessage() {
|
||||
const input = document.getElementById('messageInput');
|
||||
const content = input.value.trim();
|
||||
if (!content) return;
|
||||
|
||||
addMessage(content, true);
|
||||
input.value = '';
|
||||
|
||||
showTyping();
|
||||
|
||||
try {
|
||||
const response = await fetch(baseUrl + '/test/send-message?' +
|
||||
'customerId=' + encodeURIComponent(customerId) +
|
||||
'&kfId=' + encodeURIComponent(kfId) +
|
||||
'&content=' + encodeURIComponent(content), {
|
||||
method: 'POST'
|
||||
});
|
||||
|
||||
const result = await response.json();
|
||||
|
||||
setTimeout(() => {
|
||||
hideTyping();
|
||||
|
||||
if (result.code === 200) {
|
||||
if (content.includes('人工') || content.includes('转人工') || content.includes('投诉')) {
|
||||
sessionStatus = 'PENDING';
|
||||
document.getElementById('statusText').textContent = '等待人工接入...';
|
||||
addTransferNotice();
|
||||
}
|
||||
}
|
||||
}, 1000 + Math.random() * 1000);
|
||||
|
||||
} catch (error) {
|
||||
hideTyping();
|
||||
console.error('发送失败:', error);
|
||||
addMessage('消息发送失败，请重试', false, '系统');
|
||||
}
|
||||
}
|
||||
|
||||
function addTransferNotice() {
|
||||
const chatArea = document.getElementById('chatArea');
|
||||
const notice = document.createElement('div');
|
||||
notice.className = 'transfer-notice';
|
||||
notice.textContent = '正在为您转接人工客服，请稍候...';
|
||||
chatArea.appendChild(notice);
|
||||
chatArea.scrollTop = chatArea.scrollHeight;
|
||||
}
|
||||
|
||||
function quickSend(text) {
|
||||
document.getElementById('messageInput').value = text;
|
||||
sendMessage();
|
||||
}
|
||||
|
||||
document.getElementById('messageInput').addEventListener('keypress', function(e) {
|
||||
if (e.key === 'Enter' && !e.shiftKey) {
|
||||
e.preventDefault();
|
||||
sendMessage();
|
||||
}
|
||||
});
|
||||
|
||||
document.getElementById('messageInput').addEventListener('input', function() {
|
||||
this.style.height = 'auto';
|
||||
this.style.height = Math.min(this.scrollHeight, 100) + 'px';
|
||||
});
|
||||
|
||||
setInterval(async () => {
|
||||
try {
|
||||
const response = await fetch(baseUrl + '/api/sessions?status=MANUAL');
|
||||
const result = await response.json();
|
||||
if (result.code === 200) {
|
||||
const mySession = result.data.find(s =>
|
||||
s.customerId === customerId && s.status === 'MANUAL'
|
||||
);
|
||||
if (mySession && sessionStatus !== 'MANUAL') {
|
||||
sessionStatus = 'MANUAL';
|
||||
document.getElementById('statusText').textContent = '人工客服接待中';
|
||||
addSystemMessage('人工客服已接入');
|
||||
}
|
||||
}
|
||||
} catch (e) {}
|
||||
}, 3000);
|
||||
</script>
|
||||
</body>
|
||||
</html>
|
||||
|
|
@ -1,638 +0,0 @@
|
|||
<!DOCTYPE html>
|
||||
<html lang="zh-CN">
|
||||
<head>
|
||||
<meta charset="UTF-8">
|
||||
<meta name="viewport" content="width=device-width, initial-scale=1.0">
|
||||
<title>人工客服工作台</title>
|
||||
<style>
|
||||
* {
|
||||
margin: 0;
|
||||
padding: 0;
|
||||
box-sizing: border-box;
|
||||
}
|
||||
body {
|
||||
font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;
|
||||
background: #f5f5f5;
|
||||
height: 100vh;
|
||||
display: flex;
|
||||
}
|
||||
.sidebar {
|
||||
width: 300px;
|
||||
background: #fff;
|
||||
border-right: 1px solid #e0e0e0;
|
||||
display: flex;
|
||||
flex-direction: column;
|
||||
}
|
||||
.sidebar-header {
|
||||
padding: 15px;
|
||||
background: #1890ff;
|
||||
color: white;
|
||||
font-size: 16px;
|
||||
font-weight: bold;
|
||||
}
|
||||
.session-tabs {
|
||||
display: flex;
|
||||
border-bottom: 1px solid #e0e0e0;
|
||||
}
|
||||
.session-tab {
|
||||
flex: 1;
|
||||
padding: 10px;
|
||||
text-align: center;
|
||||
cursor: pointer;
|
||||
border-bottom: 2px solid transparent;
|
||||
}
|
||||
.session-tab.active {
|
||||
border-bottom-color: #1890ff;
|
||||
color: #1890ff;
|
||||
}
|
||||
.session-list {
|
||||
flex: 1;
|
||||
overflow-y: auto;
|
||||
}
|
||||
.session-item {
|
||||
padding: 12px 15px;
|
||||
border-bottom: 1px solid #f0f0f0;
|
||||
cursor: pointer;
|
||||
}
|
||||
.session-item:hover {
|
||||
background: #f5f5f5;
|
||||
}
|
||||
.session-item.active {
|
||||
background: #e6f7ff;
|
||||
}
|
||||
.session-item .customer-id {
|
||||
font-weight: bold;
|
||||
margin-bottom: 5px;
|
||||
}
|
||||
.session-item .last-msg {
|
||||
font-size: 12px;
|
||||
color: #666;
|
||||
white-space: nowrap;
|
||||
overflow: hidden;
|
||||
text-overflow: ellipsis;
|
||||
}
|
||||
.session-item .time {
|
||||
font-size: 11px;
|
||||
color: #999;
|
||||
margin-top: 3px;
|
||||
}
|
||||
.status-badge {
|
||||
display: inline-block;
|
||||
padding: 2px 6px;
|
||||
border-radius: 3px;
|
||||
font-size: 11px;
|
||||
margin-left: 5px;
|
||||
}
|
||||
.status-pending {
|
||||
background: #fff7e6;
|
||||
color: #fa8c16;
|
||||
}
|
||||
.status-manual {
|
||||
background: #e6f7ff;
|
||||
color: #1890ff;
|
||||
}
|
||||
.main-content {
|
||||
flex: 1;
|
||||
display: flex;
|
||||
flex-direction: column;
|
||||
}
|
||||
.chat-header {
|
||||
padding: 15px;
|
||||
background: #fff;
|
||||
border-bottom: 1px solid #e0e0e0;
|
||||
display: flex;
|
||||
justify-content: space-between;
|
||||
align-items: center;
|
||||
}
|
||||
.chat-messages {
|
||||
flex: 1;
|
||||
padding: 20px;
|
||||
overflow-y: auto;
|
||||
background: #f9f9f9;
|
||||
}
|
||||
.message {
|
||||
margin-bottom: 15px;
|
||||
display: flex;
|
||||
}
|
||||
.message.customer {
|
||||
justify-content: flex-start;
|
||||
}
|
||||
.message.ai, .message.manual {
|
||||
justify-content: flex-end;
|
||||
}
|
||||
.message-content {
|
||||
max-width: 60%;
|
||||
padding: 10px 15px;
|
||||
border-radius: 8px;
|
||||
position: relative;
|
||||
}
|
||||
.message.customer .message-content {
|
||||
background: #fff;
|
||||
border: 1px solid #e0e0e0;
|
||||
}
|
||||
.message.ai .message-content {
|
||||
background: #e6f7ff;
|
||||
border: 1px solid #91d5ff;
|
||||
}
|
||||
.message.manual .message-content {
|
||||
background: #f6ffed;
|
||||
border: 1px solid #b7eb8f;
|
||||
}
|
||||
.message-sender {
|
||||
font-size: 11px;
|
||||
color: #999;
|
||||
margin-bottom: 3px;
|
||||
}
|
||||
.message-time {
|
||||
font-size: 10px;
|
||||
color: #bbb;
|
||||
margin-top: 3px;
|
||||
}
|
||||
.chat-input {
|
||||
padding: 15px;
|
||||
background: #fff;
|
||||
border-top: 1px solid #e0e0e0;
|
||||
display: flex;
|
||||
gap: 10px;
|
||||
}
|
||||
.chat-input textarea {
|
||||
flex: 1;
|
||||
padding: 10px;
|
||||
border: 1px solid #d9d9d9;
|
||||
border-radius: 4px;
|
||||
resize: none;
|
||||
height: 60px;
|
||||
}
|
||||
.chat-input button {
|
||||
padding: 10px 20px;
|
||||
background: #1890ff;
|
||||
color: white;
|
||||
border: none;
|
||||
border-radius: 4px;
|
||||
cursor: pointer;
|
||||
}
|
||||
.chat-input button:hover {
|
||||
background: #40a9ff;
|
||||
}
|
||||
.chat-input button:disabled {
|
||||
background: #d9d9d9;
|
||||
cursor: not-allowed;
|
||||
}
|
||||
.empty-state {
|
||||
flex: 1;
|
||||
display: flex;
|
||||
align-items: center;
|
||||
justify-content: center;
|
||||
color: #999;
|
||||
}
|
||||
.connection-status {
|
||||
padding: 5px 10px;
|
||||
font-size: 12px;
|
||||
border-radius: 4px;
|
||||
}
|
||||
.connected {
|
||||
background: #f6ffed;
|
||||
color: #52c41a;
|
||||
}
|
||||
.disconnected {
|
||||
background: #fff2f0;
|
||||
color: #ff4d4f;
|
||||
}
|
||||
.actions {
|
||||
display: flex;
|
||||
gap: 10px;
|
||||
}
|
||||
.actions button {
|
||||
padding: 5px 10px;
|
||||
border: 1px solid #d9d9d9;
|
||||
background: #fff;
|
||||
border-radius: 4px;
|
||||
cursor: pointer;
|
||||
}
|
||||
.actions button:hover {
|
||||
border-color: #1890ff;
|
||||
color: #1890ff;
|
||||
}
|
||||
.test-panel {
|
||||
position: fixed;
|
||||
right: 20px;
|
||||
bottom: 20px;
|
||||
background: #fff;
|
||||
border: 1px solid #d9d9d9;
|
||||
border-radius: 8px;
|
||||
padding: 15px;
|
||||
width: 300px;
|
||||
box-shadow: 0 2px 8px rgba(0,0,0,0.1);
|
||||
}
|
||||
.test-panel h4 {
|
||||
margin-bottom: 10px;
|
||||
padding-bottom: 10px;
|
||||
border-bottom: 1px solid #f0f0f0;
|
||||
}
|
||||
.test-panel input, .test-panel textarea {
|
||||
width: 100%;
|
||||
padding: 8px;
|
||||
margin-bottom: 10px;
|
||||
border: 1px solid #d9d9d9;
|
||||
border-radius: 4px;
|
||||
}
|
||||
.test-panel button {
|
||||
width: 100%;
|
||||
padding: 8px;
|
||||
background: #52c41a;
|
||||
color: white;
|
||||
border: none;
|
||||
border-radius: 4px;
|
||||
cursor: pointer;
|
||||
}
|
||||
.test-panel button:hover {
|
||||
background: #73d13d;
|
||||
}
|
||||
</style>
|
||||
</head>
|
||||
<body>
|
||||
<div class="sidebar">
|
||||
<div class="sidebar-header">
|
||||
客服工作台 <span id="csId">CS_001</span>
|
||||
</div>
|
||||
<div class="session-tabs">
|
||||
<div class="session-tab active" data-status="PENDING" onclick="switchTab('PENDING')">
|
||||
待接入 (<span id="pendingCount">0</span>)
|
||||
</div>
|
||||
<div class="session-tab" data-status="MANUAL" onclick="switchTab('MANUAL')">
|
||||
进行中 (<span id="manualCount">0</span>)
|
||||
</div>
|
||||
</div>
|
||||
<div class="session-list" id="sessionList">
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div class="main-content">
|
||||
<div id="chatArea" style="display: none; height: 100%; flex-direction: column;">
|
||||
<div class="chat-header">
|
||||
<div>
|
||||
<strong id="currentCustomer">-</strong>
|
||||
<span class="status-badge" id="currentStatus">-</span>
|
||||
</div>
|
||||
<div class="actions">
|
||||
<button onclick="acceptSession()" id="acceptBtn">接入会话</button>
|
||||
<button onclick="closeSession()" id="closeBtn">结束会话</button>
|
||||
</div>
|
||||
</div>
|
||||
<div class="chat-messages" id="chatMessages">
|
||||
</div>
|
||||
<div class="chat-input">
|
||||
<textarea id="messageInput" placeholder="输入消息..."></textarea>
|
||||
<button onclick="sendMessage()" id="sendBtn" disabled>发送</button>
|
||||
</div>
|
||||
</div>
|
||||
<div id="emptyState" class="empty-state">
|
||||
<div style="text-align: center;">
|
||||
<p>请从左侧选择一个会话</p>
|
||||
<p style="margin-top: 10px; font-size: 12px;">WebSocket: <span id="wsStatus" class="connection-status disconnected">未连接</span></p>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div class="test-panel">
|
||||
<h4>🧪 模拟客户消息</h4>
|
||||
<input type="text" id="testCustomerId" placeholder="客户ID" value="test_customer_001">
|
||||
<input type="text" id="testKfId" placeholder="客服账号ID" value="test_kf_001">
|
||||
<textarea id="testContent" placeholder="消息内容"></textarea>
|
||||
<button onclick="sendTestMessage()">发送测试消息</button>
|
||||
<button onclick="triggerTransfer()" style="margin-top: 5px; background: #fa8c16;">触发转人工</button>
|
||||
</div>
|
||||
|
||||
<script>
|
||||
let ws = null;
|
||||
let currentSessionId = null;
|
||||
let currentStatus = null;
|
||||
let csId = 'CS_001';
|
||||
const baseUrl = window.location.origin;
|
||||
|
||||
function connectWebSocket() {
|
||||
const wsUrl = baseUrl.replace('http', 'ws') + '/ws/cs/' + csId;
|
||||
ws = new WebSocket(wsUrl);
|
||||
|
||||
ws.onopen = function() {
|
||||
document.getElementById('wsStatus').className = 'connection-status connected';
|
||||
document.getElementById('wsStatus').textContent = '已连接';
|
||||
console.log('WebSocket已连接');
|
||||
};
|
||||
|
||||
ws.onclose = function() {
|
||||
document.getElementById('wsStatus').className = 'connection-status disconnected';
|
||||
document.getElementById('wsStatus').textContent = '已断开';
|
||||
console.log('WebSocket已断开');
|
||||
setTimeout(connectWebSocket, 3000);
|
||||
};
|
||||
|
||||
ws.onmessage = function(event) {
|
||||
const data = JSON.parse(event.data);
|
||||
console.log('收到消息:', data);
|
||||
handleWebSocketMessage(data);
|
||||
};
|
||||
|
||||
ws.onerror = function(error) {
|
||||
console.error('WebSocket错误:', error);
|
||||
};
|
||||
}
|
||||
|
||||
function handleWebSocketMessage(data) {
|
||||
switch(data.type) {
|
||||
case 'new_pending_session':
|
||||
alert('有新的待接入会话！');
|
||||
loadSessions();
|
||||
break;
|
||||
case 'new_message':
|
||||
case 'customer_message':
|
||||
if (currentSessionId === data.sessionId) {
|
||||
addMessage('customer', data.content, data.timestamp);
|
||||
}
|
||||
loadSessions();
|
||||
break;
|
||||
case 'session_accepted':
|
||||
if (currentSessionId === data.sessionId) {
|
||||
currentStatus = 'MANUAL';
|
||||
updateChatHeader();
|
||||
document.getElementById('sendBtn').disabled = false;
|
||||
document.getElementById('acceptBtn').disabled = true;
|
||||
}
|
||||
break;
|
||||
case 'session_closed':
|
||||
if (currentSessionId === data.sessionId) {
|
||||
alert('会话已结束');
|
||||
currentSessionId = null;
|
||||
showEmptyState();
|
||||
}
|
||||
loadSessions();
|
||||
break;
|
||||
}
|
||||
}
|
||||
|
||||
function switchTab(status) {
|
||||
document.querySelectorAll('.session-tab').forEach(tab => {
|
||||
tab.classList.remove('active');
|
||||
if (tab.dataset.status === status) {
|
||||
tab.classList.add('active');
|
||||
}
|
||||
});
|
||||
loadSessions(status);
|
||||
}
|
||||
|
||||
async function loadSessions(status = 'PENDING') {
|
||||
try {
|
||||
const response = await fetch(baseUrl + '/api/sessions?status=' + status);
|
||||
const result = await response.json();
|
||||
|
||||
if (result.code === 200) {
|
||||
renderSessionList(result.data, status);
|
||||
|
||||
if (status === 'PENDING') {
|
||||
document.getElementById('pendingCount').textContent = result.data.length;
|
||||
} else {
|
||||
document.getElementById('manualCount').textContent = result.data.length;
|
||||
}
|
||||
}
|
||||
} catch (error) {
|
||||
console.error('加载会话列表失败:', error);
|
||||
}
|
||||
}
|
||||
|
||||
function renderSessionList(sessions, status) {
|
||||
const list = document.getElementById('sessionList');
|
||||
list.innerHTML = '';
|
||||
|
||||
sessions.forEach(session => {
|
||||
const item = document.createElement('div');
|
||||
item.className = 'session-item' + (currentSessionId === session.sessionId ? ' active' : '');
|
||||
item.onclick = () => selectSession(session);
|
||||
|
||||
const time = session.lastMessageTime ? new Date(session.lastMessageTime).toLocaleString() : '-';
|
||||
|
||||
item.innerHTML = `
|
||||
<div class="customer-id">
|
||||
${session.customerId}
|
||||
<span class="status-badge status-${session.status.toLowerCase()}">${session.status}</span>
|
||||
</div>
|
||||
<div class="last-msg">${session.lastMessage || '暂无消息'}</div>
|
||||
<div class="time">${time}</div>
|
||||
`;
|
||||
|
||||
list.appendChild(item);
|
||||
});
|
||||
|
||||
if (sessions.length === 0) {
|
||||
list.innerHTML = '<div style="padding: 20px; text-align: center; color: #999;">暂无会话</div>';
|
||||
}
|
||||
}
|
||||
|
||||
async function selectSession(session) {
|
||||
currentSessionId = session.sessionId;
|
||||
currentStatus = session.status;
|
||||
|
||||
document.querySelectorAll('.session-item').forEach(item => {
|
||||
item.classList.remove('active');
|
||||
});
|
||||
event.currentTarget.classList.add('active');
|
||||
|
||||
document.getElementById('emptyState').style.display = 'none';
|
||||
document.getElementById('chatArea').style.display = 'flex';
|
||||
|
||||
updateChatHeader();
|
||||
await loadHistory();
|
||||
|
||||
if (ws && ws.readyState === WebSocket.OPEN) {
|
||||
ws.send(JSON.stringify({
|
||||
type: 'bind_session',
|
||||
sessionId: currentSessionId
|
||||
}));
|
||||
}
|
||||
}
|
||||
|
||||
function updateChatHeader() {
|
||||
document.getElementById('currentCustomer').textContent = currentSessionId;
|
||||
|
||||
const statusBadge = document.getElementById('currentStatus');
|
||||
statusBadge.textContent = currentStatus;
|
||||
statusBadge.className = 'status-badge status-' + currentStatus.toLowerCase();
|
||||
|
||||
document.getElementById('acceptBtn').disabled = currentStatus !== 'PENDING';
|
||||
document.getElementById('sendBtn').disabled = currentStatus !== 'MANUAL';
|
||||
document.getElementById('closeBtn').disabled = currentStatus !== 'MANUAL';
|
||||
}
|
||||
|
||||
async function loadHistory() {
|
||||
try {
|
||||
const response = await fetch(baseUrl + '/api/sessions/' + currentSessionId + '/history');
|
||||
const result = await response.json();
|
||||
|
||||
if (result.code === 200) {
|
||||
const container = document.getElementById('chatMessages');
|
||||
container.innerHTML = '';
|
||||
|
||||
result.data.forEach(msg => {
|
||||
addMessage(msg.senderType, msg.content, msg.createdAt);
|
||||
});
|
||||
|
||||
container.scrollTop = container.scrollHeight;
|
||||
}
|
||||
} catch (error) {
|
||||
console.error('加载历史消息失败:', error);
|
||||
}
|
||||
}
|
||||
|
||||
function addMessage(senderType, content, timestamp) {
|
||||
const container = document.getElementById('chatMessages');
|
||||
const msg = document.createElement('div');
|
||||
msg.className = 'message ' + senderType;
|
||||
|
||||
const senderName = senderType === 'customer' ? '客户' :
|
||||
senderType === 'ai' ? 'AI客服' : '人工客服';
|
||||
const time = timestamp ? new Date(timestamp).toLocaleString() : new Date().toLocaleString();
|
||||
|
||||
msg.innerHTML = `
|
||||
<div class="message-content">
|
||||
<div class="message-sender">${senderName}</div>
|
||||
<div>${content}</div>
|
||||
<div class="message-time">${time}</div>
|
||||
</div>
|
||||
`;
|
||||
|
||||
container.appendChild(msg);
|
||||
container.scrollTop = container.scrollHeight;
|
||||
}
|
||||
|
||||
async function acceptSession() {
|
||||
if (!currentSessionId) return;
|
||||
|
||||
try {
|
||||
const response = await fetch(baseUrl + '/api/sessions/' + currentSessionId + '/accept', {
|
||||
method: 'POST',
|
||||
headers: { 'Content-Type': 'application/json' },
|
||||
body: JSON.stringify({ csId: csId })
|
||||
});
|
||||
|
||||
const result = await response.json();
|
||||
if (result.code === 200) {
|
||||
currentStatus = 'MANUAL';
|
||||
updateChatHeader();
|
||||
loadSessions('PENDING');
|
||||
loadSessions('MANUAL');
|
||||
} else {
|
||||
alert('接入失败: ' + result.message);
|
||||
}
|
||||
} catch (error) {
|
||||
console.error('接入会话失败:', error);
|
||||
}
|
||||
}
|
||||
|
||||
async function sendMessage() {
|
||||
if (!currentSessionId || currentStatus !== 'MANUAL') return;
|
||||
|
||||
const content = document.getElementById('messageInput').value.trim();
|
||||
if (!content) return;
|
||||
|
||||
try {
|
||||
const response = await fetch(baseUrl + '/api/sessions/' + currentSessionId + '/message', {
|
||||
method: 'POST',
|
||||
headers: { 'Content-Type': 'application/json' },
|
||||
body: JSON.stringify({ content: content, msgType: 'text' })
|
||||
});
|
||||
|
||||
const result = await response.json();
|
||||
if (result.code === 200) {
|
||||
addMessage('manual', content);
|
||||
document.getElementById('messageInput').value = '';
|
||||
} else {
|
||||
alert('发送失败: ' + result.message);
|
||||
}
|
||||
} catch (error) {
|
||||
console.error('发送消息失败:', error);
|
||||
}
|
||||
}
|
||||
|
||||
async function closeSession() {
|
||||
if (!currentSessionId) return;
|
||||
|
||||
try {
|
||||
const response = await fetch(baseUrl + '/api/sessions/' + currentSessionId + '/close', {
|
||||
method: 'POST'
|
||||
});
|
||||
|
||||
const result = await response.json();
|
||||
if (result.code === 200) {
|
||||
currentSessionId = null;
|
||||
showEmptyState();
|
||||
loadSessions('PENDING');
|
||||
loadSessions('MANUAL');
|
||||
}
|
||||
} catch (error) {
|
||||
console.error('结束会话失败:', error);
|
||||
}
|
||||
}
|
||||
|
||||
function showEmptyState() {
|
||||
document.getElementById('emptyState').style.display = 'flex';
|
||||
document.getElementById('chatArea').style.display = 'none';
|
||||
}
|
||||
|
||||
async function sendTestMessage() {
|
||||
const customerId = document.getElementById('testCustomerId').value;
|
||||
const kfId = document.getElementById('testKfId').value;
|
||||
const content = document.getElementById('testContent').value;
|
||||
|
||||
if (!content) {
|
||||
alert('请输入消息内容');
|
||||
return;
|
||||
}
|
||||
|
||||
try {
|
||||
const response = await fetch(baseUrl + '/test/send-message?customerId=' + customerId + '&kfId=' + kfId + '&content=' + encodeURIComponent(content), {
|
||||
method: 'POST'
|
||||
});
|
||||
|
||||
const result = await response.json();
|
||||
if (result.code === 200) {
|
||||
alert('消息已发送！');
|
||||
document.getElementById('testContent').value = '';
|
||||
setTimeout(() => loadSessions('PENDING'), 500);
|
||||
setTimeout(() => loadSessions('MANUAL'), 500);
|
||||
}
|
||||
} catch (error) {
|
||||
console.error('发送测试消息失败:', error);
|
||||
}
|
||||
}
|
||||
|
||||
async function triggerTransfer() {
|
||||
const customerId = document.getElementById('testCustomerId').value;
|
||||
const kfId = document.getElementById('testKfId').value;
|
||||
|
||||
try {
|
||||
const response = await fetch(baseUrl + '/test/trigger-transfer?customerId=' + customerId + '&kfId=' + kfId, {
|
||||
method: 'POST'
|
||||
});
|
||||
|
||||
const result = await response.json();
|
||||
if (result.code === 200) {
|
||||
alert('已触发转人工！');
|
||||
setTimeout(() => loadSessions('PENDING'), 500);
|
||||
}
|
||||
} catch (error) {
|
||||
console.error('触发转人工失败:', error);
|
||||
}
|
||||
}
|
||||
|
||||
document.getElementById('messageInput').addEventListener('keypress', function(e) {
|
||||
if (e.key === 'Enter' && !e.shiftKey) {
|
||||
e.preventDefault();
|
||||
sendMessage();
|
||||
}
|
||||
});
|
||||
|
||||
connectWebSocket();
|
||||
loadSessions('PENDING');
|
||||
loadSessions('MANUAL');
|
||||
</script>
|
||||
</body>
|
||||
</html>
|
||||
|
|
@ -1,3 +0,0 @@
|
|||
artifactId=wecom-robot
|
||||
groupId=com.wecom
|
||||
version=1.0.0
|
||||
|
|
@ -1,46 +0,0 @@
|
|||
com\wecom\robot\dto\WxAccessToken.class
|
||||
com\wecom\robot\dto\ChatCompletionResponse$Choice.class
|
||||
com\wecom\robot\dto\WxCallbackMessage.class
|
||||
com\wecom\robot\websocket\CsWebSocketHandler.class
|
||||
com\wecom\robot\dto\AcceptSessionRequest.class
|
||||
com\wecom\robot\dto\SyncMsgResponse$MsgItem.class
|
||||
com\wecom\robot\dto\WxSendMessageRequest$TextContent.class
|
||||
com\wecom\robot\controller\WecomCallbackController.class
|
||||
com\wecom\robot\dto\WxSendMessageRequest$ImageContent.class
|
||||
com\wecom\robot\config\AiConfig$DeepSeekConfig.class
|
||||
com\wecom\robot\mapper\TransferLogMapper.class
|
||||
com\wecom\robot\service\WecomApiService.class
|
||||
com\wecom\robot\dto\SyncMsgResponse.class
|
||||
com\wecom\robot\dto\SessionInfo.class
|
||||
com\wecom\robot\config\WecomConfig$KfConfig.class
|
||||
com\wecom\robot\dto\WxSendMessageRequest$LinkContent.class
|
||||
com\wecom\robot\mapper\KfAccountMapper.class
|
||||
com\wecom\robot\service\MessageProcessService.class
|
||||
com\wecom\robot\dto\ApiResponse.class
|
||||
com\wecom\robot\mapper\MessageMapper.class
|
||||
com\wecom\robot\config\AiConfig$OpenAiConfig.class
|
||||
com\wecom\robot\dto\ChatCompletionResponse$Usage.class
|
||||
com\wecom\robot\dto\MessageInfo.class
|
||||
com\wecom\robot\WecomRobotApplication.class
|
||||
com\wecom\robot\dto\ChatCompletionResponse.class
|
||||
com\wecom\robot\config\WecomConfig.class
|
||||
com\wecom\robot\dto\ChatCompletionRequest.class
|
||||
com\wecom\robot\dto\ChatCompletionResponse$Message.class
|
||||
com\wecom\robot\service\AiService.class
|
||||
com\wecom\robot\util\XmlUtil.class
|
||||
com\wecom\robot\service\WebSocketService.class
|
||||
com\wecom\robot\config\TransferConfig.class
|
||||
com\wecom\robot\dto\ChatCompletionRequest$Message.class
|
||||
com\wecom\robot\dto\SendMessageRequest.class
|
||||
com\wecom\robot\service\TransferService.class
|
||||
com\wecom\robot\controller\SessionController.class
|
||||
com\wecom\robot\entity\Session.class
|
||||
com\wecom\robot\controller\TestController.class
|
||||
com\wecom\robot\entity\Message.class
|
||||
com\wecom\robot\entity\TransferLog.class
|
||||
com\wecom\robot\service\SessionManagerService.class
|
||||
com\wecom\robot\dto\WxSendMessageRequest.class
|
||||
com\wecom\robot\entity\KfAccount.class
|
||||
com\wecom\robot\config\AiConfig.class
|
||||
com\wecom\robot\mapper\SessionMapper.class
|
||||
com\wecom\robot\config\WebSocketConfig.class
|
||||
|
|
@ -1,45 +0,0 @@
|
|||
E:\AiProject\wecom-robot\src\main\java\com\wecom\robot\entity\Session.java
|
||||
E:\AiProject\wecom-robot\src\main\java\com\wecom\robot\service\WebSocketService.java
|
||||
E:\AiProject\wecom-robot\src\main\java\com\wecom\robot\controller\WecomCallbackController.java
|
||||
E:\AiProject\wecom-robot\src\main\java\com\wecom\robot\util\PKCS7Encoder.java
|
||||
E:\AiProject\wecom-robot\src\main\java\com\wecom\robot\util\Sample.java
|
||||
E:\AiProject\wecom-robot\src\main\java\com\wecom\robot\config\AiConfig.java
|
||||
E:\AiProject\wecom-robot\src\main\java\com\wecom\robot\controller\DebugController.java
|
||||
E:\AiProject\wecom-robot\src\main\java\com\wecom\robot\dto\ApiResponse.java
|
||||
E:\AiProject\wecom-robot\src\main\java\com\wecom\robot\util\XMLParse.java
|
||||
E:\AiProject\wecom-robot\src\main\java\com\wecom\robot\dto\SessionInfo.java
|
||||
E:\AiProject\wecom-robot\src\main\java\com\wecom\robot\dto\SyncMsgResponse.java
|
||||
E:\AiProject\wecom-robot\src\main\java\com\wecom\robot\entity\TransferLog.java
|
||||
E:\AiProject\wecom-robot\src\main\java\com\wecom\robot\dto\SendMessageRequest.java
|
||||
E:\AiProject\wecom-robot\src\main\java\com\wecom\robot\websocket\CsWebSocketHandler.java
|
||||
E:\AiProject\wecom-robot\src\main\java\com\wecom\robot\mapper\MessageMapper.java
|
||||
E:\AiProject\wecom-robot\src\main\java\com\wecom\robot\mapper\SessionMapper.java
|
||||
E:\AiProject\wecom-robot\src\main\java\com\wecom\robot\WecomRobotApplication.java
|
||||
E:\AiProject\wecom-robot\src\main\java\com\wecom\robot\util\XmlUtil.java
|
||||
E:\AiProject\wecom-robot\src\main\java\com\wecom\robot\dto\ChatCompletionRequest.java
|
||||
E:\AiProject\wecom-robot\src\main\java\com\wecom\robot\dto\AcceptSessionRequest.java
|
||||
E:\AiProject\wecom-robot\src\main\java\com\wecom\robot\controller\SessionController.java
|
||||
E:\AiProject\wecom-robot\src\main\java\com\wecom\robot\service\SessionManagerService.java
|
||||
E:\AiProject\wecom-robot\src\main\java\com\wecom\robot\util\AesException.java
|
||||
E:\AiProject\wecom-robot\src\main\java\com\wecom\robot\util\WXBizMsgCrypt.java
|
||||
E:\AiProject\wecom-robot\src\main\java\com\wecom\robot\config\WebSocketConfig.java
|
||||
E:\AiProject\wecom-robot\src\main\java\com\wecom\robot\service\TransferService.java
|
||||
E:\AiProject\wecom-robot\src\main\java\com\wecom\robot\dto\MessageInfo.java
|
||||
E:\AiProject\wecom-robot\src\main\java\com\wecom\robot\service\MessageProcessService.java
|
||||
E:\AiProject\wecom-robot\src\main\java\com\wecom\robot\dto\ChatCompletionResponse.java
|
||||
E:\AiProject\wecom-robot\src\main\java\com\wecom\robot\service\AiService.java
|
||||
E:\AiProject\wecom-robot\src\main\java\com\wecom\robot\util\ByteGroup.java
|
||||
E:\AiProject\wecom-robot\src\main\java\com\wecom\robot\dto\WxCallbackMessage.java
|
||||
E:\AiProject\wecom-robot\src\main\java\com\wecom\robot\entity\Message.java
|
||||
E:\AiProject\wecom-robot\src\main\java\com\wecom\robot\service\WecomApiService.java
|
||||
E:\AiProject\wecom-robot\src\main\java\com\wecom\robot\dto\ServiceStateResponse.java
|
||||
E:\AiProject\wecom-robot\src\main\java\com\wecom\robot\config\TransferConfig.java
|
||||
E:\AiProject\wecom-robot\src\main\java\com\wecom\robot\entity\KfAccount.java
|
||||
E:\AiProject\wecom-robot\src\main\java\com\wecom\robot\mapper\TransferLogMapper.java
|
||||
E:\AiProject\wecom-robot\src\main\java\com\wecom\robot\mapper\KfAccountMapper.java
|
||||
E:\AiProject\wecom-robot\src\main\java\com\wecom\robot\controller\TestController.java
|
||||
E:\AiProject\wecom-robot\src\main\java\com\wecom\robot\controller\ChatHistoryController.java
|
||||
E:\AiProject\wecom-robot\src\main\java\com\wecom\robot\util\SHA1.java
|
||||
E:\AiProject\wecom-robot\src\main\java\com\wecom\robot\config\WecomConfig.java
|
||||
E:\AiProject\wecom-robot\src\main\java\com\wecom\robot\dto\WxAccessToken.java
|
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E:\AiProject\wecom-robot\src\main\java\com\wecom\robot\dto\WxSendMessageRequest.java
|
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Reference in New Issue