src/main/java/com/wecom/robot/service/TransferService.java

@@ -28,7 +28,7 @@ public class TransferService {
             return true;
         }
 
-        if (confidence < transferConfig.getConfidenceThreshold()) {
+        /*if (confidence < transferConfig.getConfidenceThreshold()) {
             log.info("触发转人工: AI置信度过低 confidence={}", confidence);
             return true;
         }
@@ -45,7 +45,7 @@ public class TransferService {
                 log.info("触发转人工: 会话时长超限 duration={}ms", duration);
                 return true;
             }
-        }
+        }*/
 
         return false;
     }

src/main/java/com/wecom/robot/service/impl/MessageRouterServiceImpl.java

@@ -125,9 +125,8 @@ public class MessageRouterServiceImpl implements MessageRouterService {
         double confidence = chatResponse.getConfidence() != null ? chatResponse.getConfidence() : 0.0;
         int messageCount = sessionManagerService.getMessageCount(session.getSessionId());
 
-       // boolean shouldTransfer = chatResponse.getShouldTransfer() != null && chatResponse.getShouldTransfer();
-        boolean shouldTransfer =false;
-        if (!shouldTransfer) {
+        boolean shouldTransfer = chatResponse.getShouldTransfer() != null && chatResponse.getShouldTransfer();
+        if (shouldTransfer) {
             shouldTransfer = transferService.shouldTransferToManual(
                     message.getContent(),
                     confidence,

src/main/resources/application.yml

@@ -24,7 +24,7 @@ wecom:
     callback-url: /wecom/callback
 
 transfer:
-  enabled: false
+  enabled: true
   keywords:
     - 人工
     - 转人工