456 lines
16 KiB
HTML
456 lines
16 KiB
HTML
<!DOCTYPE html>
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<html lang="zh-CN">
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<head>
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<meta charset="UTF-8">
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<meta name="viewport" content="width=device-width, initial-scale=1.0">
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<title>聊天记录查询</title>
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<style>
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* {
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margin: 0;
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padding: 0;
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box-sizing: border-box;
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}
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body {
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font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;
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background: #f5f5f5;
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min-height: 100vh;
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}
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.container {
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max-width: 1400px;
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margin: 0 auto;
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padding: 20px;
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}
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.header {
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background: #1890ff;
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color: white;
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padding: 20px;
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border-radius: 8px;
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margin-bottom: 20px;
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}
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.header h1 {
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font-size: 24px;
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margin-bottom: 8px;
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}
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.header p {
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opacity: 0.8;
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font-size: 14px;
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}
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.filters {
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background: white;
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padding: 20px;
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border-radius: 8px;
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margin-bottom: 20px;
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display: flex;
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gap: 20px;
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flex-wrap: wrap;
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align-items: center;
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}
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.filter-group {
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display: flex;
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align-items: center;
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gap: 8px;
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}
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.filter-group label {
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font-weight: 500;
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color: #333;
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}
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select, input {
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padding: 8px 12px;
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border: 1px solid #d9d9d9;
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border-radius: 4px;
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font-size: 14px;
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min-width: 200px;
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}
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select:focus, input:focus {
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outline: none;
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border-color: #1890ff;
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}
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.btn {
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padding: 8px 20px;
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border: none;
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border-radius: 4px;
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cursor: pointer;
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font-size: 14px;
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transition: all 0.3s;
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}
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.btn-primary {
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background: #1890ff;
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color: white;
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}
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.btn-primary:hover {
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background: #40a9ff;
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}
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.btn-secondary {
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background: #f0f0f0;
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color: #333;
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}
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.btn-secondary:hover {
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background: #d9d9d9;
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}
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.main-content {
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display: grid;
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grid-template-columns: 350px 1fr;
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gap: 20px;
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}
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.session-list {
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background: white;
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border-radius: 8px;
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overflow: hidden;
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}
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.session-list-header {
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padding: 15px 20px;
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background: #fafafa;
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border-bottom: 1px solid #f0f0f0;
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font-weight: 600;
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}
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.session-item {
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padding: 15px 20px;
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border-bottom: 1px solid #f0f0f0;
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cursor: pointer;
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transition: background 0.2s;
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}
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.session-item:hover {
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background: #f5f5f5;
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}
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.session-item.active {
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background: #e6f7ff;
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border-left: 3px solid #1890ff;
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}
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.session-item-header {
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display: flex;
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justify-content: space-between;
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align-items: center;
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margin-bottom: 8px;
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}
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.session-customer-id {
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font-weight: 500;
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color: #333;
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font-size: 14px;
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}
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.session-status {
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font-size: 12px;
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padding: 2px 8px;
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border-radius: 10px;
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}
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.status-AI { background: #e6f7ff; color: #1890ff; }
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.status-PENDING { background: #fff7e6; color: #fa8c16; }
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.status-MANUAL { background: #f6ffed; color: #52c41a; }
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.status-CLOSED { background: #f5f5f5; color: #999; }
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.session-meta {
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font-size: 12px;
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color: #999;
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}
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.chat-panel {
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background: white;
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border-radius: 8px;
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display: flex;
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flex-direction: column;
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min-height: 600px;
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}
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.chat-header {
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padding: 15px 20px;
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background: #fafafa;
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border-bottom: 1px solid #f0f0f0;
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display: flex;
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justify-content: space-between;
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align-items: center;
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}
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.chat-header-info {
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font-size: 14px;
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color: #666;
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}
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.chat-messages {
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flex: 1;
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padding: 20px;
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overflow-y: auto;
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background: #fafafa;
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}
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.message {
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margin-bottom: 16px;
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display: flex;
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flex-direction: column;
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}
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.message.customer {
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align-items: flex-start;
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}
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.message.ai, .message.manual {
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align-items: flex-end;
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}
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.message-sender {
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font-size: 12px;
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color: #999;
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margin-bottom: 4px;
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}
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.message-content {
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max-width: 70%;
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padding: 10px 15px;
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border-radius: 8px;
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font-size: 14px;
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line-height: 1.5;
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}
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.message.customer .message-content {
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background: white;
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border: 1px solid #e8e8e8;
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}
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.message.ai .message-content {
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background: #e6f7ff;
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border: 1px solid #91d5ff;
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}
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.message.manual .message-content {
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background: #f6ffed;
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border: 1px solid #b7eb8f;
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}
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.message-time {
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font-size: 11px;
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color: #bbb;
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margin-top: 4px;
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}
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.empty-state {
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display: flex;
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flex-direction: column;
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align-items: center;
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justify-content: center;
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height: 100%;
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color: #999;
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}
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.empty-state svg {
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width: 80px;
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height: 80px;
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margin-bottom: 16px;
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opacity: 0.5;
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}
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.loading {
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text-align: center;
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padding: 20px;
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color: #999;
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}
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.no-sessions {
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text-align: center;
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padding: 40px;
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color: #999;
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}
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</style>
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</head>
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<body>
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<div class="container">
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<div class="header">
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<h1>聊天记录查询</h1>
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<p>查看各客服账号的历史聊天记录</p>
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</div>
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<div class="filters">
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<div class="filter-group">
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<label>客服账号:</label>
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<select id="kfAccountSelect">
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<option value="">请选择客服账号</option>
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</select>
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</div>
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<div class="filter-group">
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<label>会话状态:</label>
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<select id="statusSelect">
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<option value="all">全部</option>
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<option value="AI">AI接待中</option>
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<option value="PENDING">待接入</option>
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<option value="MANUAL">人工接待中</option>
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<option value="CLOSED">已结束</option>
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</select>
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</div>
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<button class="btn btn-primary" onclick="loadSessions()">查询会话</button>
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<button class="btn btn-secondary" onclick="refreshKfAccounts()">刷新账号</button>
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</div>
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<div class="main-content">
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<div class="session-list">
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<div class="session-list-header">
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会话列表 (<span id="sessionCount">0</span>)
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</div>
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<div id="sessionListContainer">
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<div class="no-sessions">请选择客服账号并查询</div>
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</div>
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</div>
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<div class="chat-panel">
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<div class="chat-header">
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<div class="chat-header-info" id="chatHeaderInfo">请选择会话查看聊天记录</div>
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</div>
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<div class="chat-messages" id="chatMessagesContainer">
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<div class="empty-state">
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<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="1.5">
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<path d="M8 12h.01M12 12h.01M16 12h.01M21 12c0 4.418-4.03 8-9 8a9.863 9.863 0 01-4.255-.949L3 20l1.395-3.72C3.512 15.042 3 13.574 3 12c0-4.418 4.03-8 9-8s9 3.582 9 8z"/>
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</svg>
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<p>选择左侧会话查看聊天记录</p>
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</div>
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</div>
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</div>
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</div>
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</div>
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<script>
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let currentSessionId = null;
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async function refreshKfAccounts() {
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try {
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const response = await fetch('/chat-history/api/kf-accounts');
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const result = await response.json();
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if (result.code === 0) {
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const select = document.getElementById('kfAccountSelect');
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select.innerHTML = '<option value="">请选择客服账号</option>';
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result.data.forEach(account => {
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const option = document.createElement('option');
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option.value = account.openKfId;
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option.textContent = account.name || account.openKfId;
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select.appendChild(option);
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});
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if (result.data.length === 0) {
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alert('未获取到客服账号，请检查配置');
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}
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} else {
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alert('获取客服账号失败: ' + result.message);
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}
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} catch (error) {
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console.error('获取客服账号失败:', error);
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alert('获取客服账号失败，请检查网络连接');
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}
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}
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async function loadSessions() {
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const kfId = document.getElementById('kfAccountSelect').value;
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const status = document.getElementById('statusSelect').value;
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if (!kfId) {
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alert('请选择客服账号');
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return;
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}
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const container = document.getElementById('sessionListContainer');
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container.innerHTML = '<div class="loading">加载中...</div>';
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try {
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const response = await fetch(`/chat-history/api/sessions?openKfId=${encodeURIComponent(kfId)}&status=${status}`);
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const result = await response.json();
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if (result.code === 0) {
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document.getElementById('sessionCount').textContent = result.data.length;
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renderSessionList(result.data);
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} else {
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container.innerHTML = `<div class="no-sessions">查询失败: ${result.message}</div>`;
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}
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} catch (error) {
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console.error('加载会话列表失败:', error);
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container.innerHTML = '<div class="no-sessions">加载失败，请重试</div>';
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}
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}
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function renderSessionList(sessions) {
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const container = document.getElementById('sessionListContainer');
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if (sessions.length === 0) {
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container.innerHTML = '<div class="no-sessions">暂无会话记录</div>';
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return;
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}
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container.innerHTML = sessions.map(session => `
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<div class="session-item" data-session-id="${session.sessionId}" onclick="selectSession('${session.sessionId}')">
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<div class="session-item-header">
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<span class="session-customer-id">${session.customerId.substring(0, 15)}...</span>
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<span class="session-status status-${session.status}">${getStatusText(session.status)}</span>
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</div>
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<div class="session-meta">
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消息: ${session.messageCount} 条 | ${formatTime(session.updatedAt)}
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</div>
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</div>
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`).join('');
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}
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function getStatusText(status) {
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const map = {
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'AI': 'AI接待',
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'PENDING': '待接入',
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'MANUAL': '人工接待',
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'CLOSED': '已结束'
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};
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return map[status] || status;
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}
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function formatTime(timeStr) {
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if (!timeStr) return '-';
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const date = new Date(timeStr);
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return `${date.getMonth() + 1}/${date.getDate()} ${date.getHours()}:${String(date.getMinutes()).padStart(2, '0')}`;
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}
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async function selectSession(sessionId) {
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currentSessionId = sessionId;
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document.querySelectorAll('.session-item').forEach(item => {
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item.classList.remove('active');
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});
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document.querySelector(`[data-session-id="${sessionId}"]`).classList.add('active');
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const container = document.getElementById('chatMessagesContainer');
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container.innerHTML = '<div class="loading">加载中...</div>';
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try {
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const response = await fetch(`/chat-history/api/messages?sessionId=${encodeURIComponent(sessionId)}`);
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const result = await response.json();
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if (result.code === 0) {
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document.getElementById('chatHeaderInfo').textContent =
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`会话ID: ${sessionId} | 消息数: ${result.data.length}`;
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renderMessages(result.data);
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} else {
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container.innerHTML = `<div class="no-sessions">加载失败: ${result.message}</div>`;
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}
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} catch (error) {
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console.error('加载消息失败:', error);
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container.innerHTML = '<div class="no-sessions">加载失败，请重试</div>';
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}
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}
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function renderMessages(messages) {
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const container = document.getElementById('chatMessagesContainer');
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if (messages.length === 0) {
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container.innerHTML = '<div class="empty-state"><p>暂无消息记录</p></div>';
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return;
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}
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container.innerHTML = messages.map(msg => {
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const senderName = getSenderName(msg.senderType, msg.senderId);
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return `
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<div class="message ${msg.senderType}">
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<div class="message-sender">${senderName}</div>
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<div class="message-content">${escapeHtml(msg.content)}</div>
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<div class="message-time">${formatTime(msg.createdAt)}</div>
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</div>
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`;
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}).join('');
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container.scrollTop = container.scrollHeight;
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}
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function getSenderName(senderType, senderId) {
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switch (senderType) {
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case 'customer': return '客户';
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case 'ai': return 'AI助手';
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case 'manual': return `客服(${senderId || '未知'})`;
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default: return senderType;
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}
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}
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function escapeHtml(text) {
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if (!text) return '';
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const div = document.createElement('div');
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div.textContent = text;
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return div.innerHTML.replace(/\n/g, '<br>');
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}
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document.addEventListener('DOMContentLoaded', function() {
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refreshKfAccounts();
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});
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</script>
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</body>
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</html>
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